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Privacy & Security

Privacy Policy | Security Statement | Site Security | ID Theft Protection 

Privacy Policy



Updating our Privacy Policy
We will provide notice of our Privacy Policy annually, as long as you maintain an ongoing relationship with us. However, you can always review our Privacy Policy online, at our website at:


Our Online Privacy Policy                                                                                                Effective Date: February 1, 2014
Our online privacy policy will be reviewed annually and updated as necessary.

Maintaining and Using Personally Identifiable Information in Electronic Banking Communications
How we handle information about you when you visit our website will depend on what you do when visiting the site. We will not obtain personally identifiable information about you when you visit our site, unless you choose to provide such information to us.

If you visit our website to read information and do not use any of our online services, then we collect and store only the name of the domain from which you access the Internet, the date and time you access our website and the Internet address of the website from which you linked directly to our website. We may record the "IP address" assigned to you by your internet service provider as part of this process. We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our website more useful to visitors. When you visit our website, or use our electronic banking services, there may be times when you are asked to provide information about you that is personally identifiable. This information is encrypted and used internally to handle your request. This may include any of the following: your first, middle and last name, driver's license number, your home or other physical address (including street name and name of a city or town), your e-mail address, a telephone number or social security number, account number, date of birth, mother's maiden name, password or any other identifier that permits physical or online contact with you. Personally identifiable information might be needed or requested from you for you to register for banking or other services, or to fill out our forms or applications for services, for special promotions or contests, or to accomplish transactions you request (such as bill payment or other banking services). This may result in sharing of personally identifiable information with third parties (such as data processors or service bureaus) as part of servicing your accounts or transactions.

Web Browser Settings and Control of Personally Identifiable Information Collection
You may have the ability to activate web browser tracking settings or other mechanisms that give you the option to control the collection of personally identifiable information about your online activities over time and across third-party websites or online services.  Our response to these settings and mechanisms will depend on the setting and mechanism and the impact on our collection and tracking practices.  At this time, our website only tracks your activities while on our website and, unless you register with us for a service, we do not collect any personally identifiable information about you.  The tracking, including information storing, is facilitated using ‘cookies’ that we place on your computer.  In addition to the cookies reference above, we may also place locally stored objects on your computer (such as Adobe Flash objects, sometimes also referred to as ‘Flash cookies’), used for information security and authentication purposes.  These types of cookies will not be deleted when you clear cookies from your browser.   For more information on user settings and removal capabilities of these locally stored objects, refer to Adobe.  If you choose not to accept cookies or remove locally stored cookies, we will not track your activity on our website; however, some features and services on our website may not be available to you. 

Third Parties
When you use our website or online service, third parties acting on our behalf may collect the personally identifiable information and website activity identified above.  This may include the personally identifiable information collected when you register with us for a service.  Depending on the third party websites you visit, as well as any preferences and authorizations you have provided to others, your activity on our website and across other websites, including personally identifiable information you provide, may be tracked and collected by third parties.  Also, third parties may offer services on our website from time to time.  If you access their websites or provide them with information, these third parties may track your activity across websites and collect your personally identifiable information, all subject to the third party’s privacy and security practices.

You may also decide to communicate with us via e-mail. Please note that information sent to Heritage Bank of Commerce via e-mail is not encrypted nor is it confidential. We therefore do not recommend sending information that is non-public in nature (such as social security or tax identification numbers, account numbers, addresses or balances) or any other information you wish to remain confidential be sent to us over the internet.

To change your e-mail address or password connected with our online banking services, you must log into the online banking system. Point to “User Preferences” on the left side of the screen and select the appropriate option, or you may contact us at 800-796-4777.

If you visit our website or engage in any online services that we offer, we may collect and store personally identifiable information as described above, regardless of your browser settings with regard to Do Not Track.

Protecting Customer Information
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Categories of Third-Party Persons or Entities with Whom Heritage Bank of Commerce May Share Information

Presently, Heritage Bank of Commerce does not disclose any personally identifiable information about our customers or former customers to anyone, except as permitted by law in connection with the administration, processing, or servicing of customer accounts.

For example, this may include disclosure to a credit-reporting agency or in response to a subpoena or other legal process; disclosure to protect against fraud, and disclosure to protect and defend our rights and property or to act in an emergency or to protect someone's safety.

As we develop our business, we may also buy and sell assets, and, depending on the transactions, your personally identifiable information may be one of the transferred assets. In the event that we are acquired by another company, your personal identifiable information may be part of the assets transferred to the acquiring party.

Changes to Our Online Privacy Policy
We may make changes to our online privacy policy at any time and from time to time. When we do so, we will post the revised online privacy notice on our website with a link at the bottom of our home page. Our home page will also have a statement notifying readers that our online privacy policy has changed and the effective date of that change.

Children's Online Privacy Protection Act
Our website is not directed to children under the age of 13. We do not knowingly solicit data from persons under the age of 13 and we do not knowingly market to persons under the age of 13.


Security Statement 

Heritage Bank of Commerce provides internet based Online Banking services through a third party Online Banking provider. The Online Banking system is operated from the Online Banking provider’s Service Bureau. The Service Bureau runs on a robust operating system using state of the art firewall technology as its first line of defense in preventing unauthorized access to any information housed.

Included in the Online Banking system is the capacity to allow only secure connections by end users. Utilizing Secure Socket Layer (SSL) technology, all transmissions of web pages and data between the financial institution and its customer are completely encrypted and are unreadable to any person or group trying to "intercept" the transmission. SSL encryption is the industry standard and is commonly used in Internet applications that require security and privacy for sensitive data.

When clients access their account information or any other sensitive data, an encryption system is automatically activated to protect the transmission of information from unauthorized sources.

Before a client gains access to Online Banking, they are required to enter their user name and password. Without the proper login credentials, access to the Online Banking system and account information is denied.

Secure Connection
When clients are accessing their online information, the connection is automatically converted into a secure Internet communications session.

Heritage Bank of Commerce understands that security is critical to an effective online banking solution. Our online banking provider incorporates a robust firewall system along with intrusion detection and security monitoring service to offer customers secure, real-time internet banking transactions.

Regardless of the efforts, the relative infancy of the internet as a broad-based communication medium when combined with the "open" nature of the internet make it impossible to guarantee absolute confidentiality in all circumstances. However, Heritage Bank of Commerce continues to monitor and review the security procedures that are in place to protect customer information. These measures are updated as practices change and new technology becomes available.


Site Security 

For site security purposes and to ensure that services remain available to all users, the computer systems at Heritage Bank of Commerce employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals evidence of possible abuse or criminal activity, such evidence may be provided to appropriate law enforcement officials. Unauthorized attempts to upload or change information on this web site are strictly prohibited and may be punishable by law under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sections 1001 and 1030.

Please note that Heritage Bank of Commerce will not request any personal information from you via e-mail, nor will we initiate a telephone call and ask you to give it. If you should receive a request for such information which appears to have come from us, please contact us immediately at 800-796-4777.

This is not a solicitation.


ID Theft Protection

Heritage Bank of Commerce takes the security of the information that you entrust to us very seriously. Still, we are aware that in today’s global and electronic economy, your personal financial information is used in a variety of circumstances, from restaurant purchases to online shopping – areas where your confidential information could be subject to identity theft.

In order to help you protect your information, and protect against identity theft, Heritage Bank of Commerce has partnered with Deluxe to offer you the Deluxe ID TheftBlock service.

You can learn more about the Deluxe ID TheftBlock service by following the link.